We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then we would encourage you to inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact an advisor who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you still have queries or concerns, please contact our complaints department at 3DM Legal, Regents Pavilion, 4 Summerhouse Road, Northampton, NN3 6BJ. Alternatively, you can or email us at firstname.lastname@example.org. Your right to complain might relate to the way in which your matter is being handled or the fee we are seeking from you.
For further information or if you want to make a formal complaint, then you can read our full complaints procedure here. In our procedure, we explain how we will handle a formal complaint. We also explain the role of the Legal Ombudsman and the Solicitors Regulation Authority and provide useful contact details so that you can be properly aware of your rights and the options available to you.
If we enter into a contract with you and/or you become our client of ours by electronic means (such as by e-mail or online) then, in addition to our internal complaints handling procedure, you may also be entitled to use an EU online dispute resolution platform to assist with any complaint or dispute you may have about our services. This online platform can be found at http://ec.europa.eu/odr. Our e-mail address which you may contact in this regard is: email@example.com.